LushKaar Privacy Policy

Last updated: October 16, 2026

1. Who We Are

LushKaar is an online fragrance store operating from Rawalpindi, Punjab, Pakistan, at https://lushkaar.com.

In this policy, “LushKaar,” “we,” “us,” and “our” refer to the business operating the LushKaar online store.

This Privacy Policy explains how we collect, use, store, and share your personal information when you visit our website, browse our products, place an order, create an account, or contact us.

We are committed to handling your personal information responsibly and transparently. Where consent is required by applicable law, we will request it before carrying out the relevant processing.

2. Information We Collect

Depending on how you use our website, we may collect the following information:

• Contact information: Your name, phone number, email address, shipping address, and billing address.
• Order information: Products viewed or purchased, shopping cart contents, order history, order value, cancellations, returns, and delivery status.
• Payment information: For Cash on Delivery orders, we record relevant order amounts and payment status. For online payments, the payment provider processes your transaction. We do not intentionally store your full payment card number.
• Customer communications: Messages and information you provide through email, WhatsApp, our contact form, Instagram, TikTok, or other customer support channels.
• Account information: Your login email, account details, and saved preferences if you create an account.
• Device and browsing information: Your IP address, browser type, device information, pages visited, referral sources, and interactions with our website.
• Marketing preferences: Your subscription status, communication preferences, and requests to stop receiving promotional messages.
• Advertising and analytics information: Where enabled and permitted, information about website visits, product views, cart activity, purchases, advertising interactions, and related events collected through cookies, pixels, and similar technologies.

Please do not send passwords, full payment card numbers, or other sensitive financial information through email, WhatsApp, or social media.

3. How We Collect Information

We collect information in the following ways:

• Directly from you: When you place an order, create an account, complete a form, subscribe to marketing, or contact us.
• Automatically: Through cookies, pixels, Shopify tools, and similar technologies, subject to applicable consent requirements and your privacy choices.
• From service providers: From Shopify, payment providers, delivery couriers, and other service partners when they provide information needed to process payments, confirm orders, or complete deliveries.

4. How We Use Your Information

We may use your personal information to:

• Process, confirm, package, deliver, and track your orders.
• Handle cancellations, returns, exchanges, complaints, and refunds where applicable.
• Contact you about your orders and deliveries by phone, SMS, WhatsApp, or email.
• Respond to questions and provide customer support.
• Maintain customer accounts and relevant preferences.
• Detect and prevent fraud, fake orders, unauthorized activity, and misuse of our website.
• Operate, maintain, and improve our website, products, and shopping experience.
• Understand product interest and website performance.
• Send promotional offers and product announcements where permitted by law.
• Measure advertising performance and conversions.
• Show relevant advertisements through advertising platforms where enabled and permitted.
• Comply with legal obligations, resolve disputes, and protect our business, customers, and website.

We aim to collect and use only the information reasonably necessary for these purposes.

5. Cookies, Shopify Tracking, Meta Pixel, and Advertising

Our website may use cookies, pixels, and similar technologies provided by Shopify, Meta (Facebook and Instagram), and other service providers.

These technologies may help us remember your shopping cart, understand website activity, measure advertising performance, and show relevant advertisements.

Meta Pixel and Conversions API

If we use Meta advertising tools, including Meta Pixel or Conversions API, certain information about interactions with our website may be shared with Meta Platforms, Inc. and its related services.

Depending on our integration and data-sharing settings, information shared may include:

• Website page views and product views.
• Searches and shopping cart activity.
• Checkout and purchase events.
• Purchase values and relevant transaction details.
• IP address, browser information, and device-related information.
• Certain contact or customer information, such as name, email address, phone number, or location, where our integration transmits it.

Meta Pixel may send information through your browser. Conversions API may transmit eligible event information through our server or service provider. Depending on our configuration, we may use these technologies separately or together.

We may use these tools to understand which advertisements lead to website visits or purchases, measure campaign performance, improve advertising delivery, and reach audiences who may be interested in our products.

Where supported and permitted, advertising platforms may use information received from our store to match events with their users or support advertising audience features. Meta processes information under its own terms and privacy policies.

For more information, please review Meta's Privacy Policy:

https://www.facebook.com/privacy/policy/

Cookies and consent

Essential cookies may be necessary for shopping carts, checkout, account login, and website security.

Non-essential analytics and advertising technologies will be managed according to applicable legal requirements and the privacy choices available on our website.

Where consent is required, we will seek the necessary permission before enabling the relevant non-essential tracking.

You may be able to accept, reject, or change your preferences through our cookie banner or cookie settings. You may also manage certain cookies through your browser, although blocking essential cookies may affect website functionality.

Where applicable, we will respect relevant opt-out choices for advertising-related data sharing.

Your advertising choices

You can manage certain advertising preferences through Meta's privacy and advertising settings.

You may also contact us to request that we stop using your information for direct marketing or applicable advertising purposes.

Stopping direct marketing does not automatically stop all website analytics or advertising measurement. Separate privacy or cookie choices may be available depending on the technology and applicable law.

6. Who We Share Personal Information With

We do not sell personal information to third parties for money.

We may share relevant information with the following categories of recipients:

• Shopify: To host and operate our store, manage checkout, and process orders.
• Delivery couriers: To deliver parcels and contact customers about shipments.
• Payment providers: To process and verify online payments, where applicable.
• Meta and advertising partners: To measure advertising, attribute purchases to campaigns, and support relevant advertising where enabled and permitted.
• Analytics providers: To understand website performance and customer interactions.
• Email and messaging providers: To send order confirmations, delivery updates, tracking links, and other communications.
• Professional advisers and authorities: Where necessary for legal compliance, fraud prevention, dispute resolution, or protection of our rights.
• Business successors: In connection with a merger, sale, restructuring, or transfer of our business, subject to applicable requirements.

We aim to limit information sharing to what is relevant to the intended purpose.

Service providers may also process information under their own privacy policies, contractual terms, and legal obligations.

Some advertising and analytics arrangements may involve sharing information for targeted advertising or other purposes defined by applicable privacy laws. Where those laws require additional notice, consent, or an opt-out mechanism, we will take the appropriate steps.

7. Cash on Delivery, Payments, and Delivery

We offer Cash on Delivery (COD) on our orders.

For COD orders, you pay the courier when your parcel arrives. We do not collect your card or bank account details for these orders.

To fulfil a COD order, we share necessary information with our delivery partner, including your name, phone number, delivery address, and relevant order details.

The courier may contact you by phone or message to confirm delivery arrangements.

Our estimated delivery time is 2 to 4 business days across Pakistan, subject to location, courier availability, public holidays, weather, and other circumstances beyond our control.

Where available, we aim to send a tracking link by email and SMS after dispatch.

For online payments, the relevant payment provider processes the transaction according to its own terms and privacy practices.

8. Marketing Communications

We may send promotional offers, fragrance announcements, new product updates, and other marketing communications by email, SMS, or WhatsApp where you have subscribed or where such communications are permitted by applicable law.

You can stop receiving promotional communications at any time by:

• Clicking the unsubscribe link in a marketing email.
• Replying “STOP” to an eligible marketing message.
• Emailing us at lushkaar.pk@gmail.com.
• Contacting us on WhatsApp at 03703505350.

We will respect applicable opt-out requirements and update our marketing preferences accordingly.

Opting out of promotional messages will not prevent essential communications related to existing orders, delivery, security, or customer service.

9. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes described in this policy.

Retention periods depend on the type of information and why we need it.

• Order records: May be retained to fulfil transactions, manage returns, resolve disputes, and satisfy accounting or legal requirements.
• Customer support messages: May be retained for an appropriate period to resolve enquiries and maintain service records.
• Account information: Is generally retained while an account remains active, subject to applicable requirements.
• Marketing information: Is retained according to your preferences and our need to maintain subscription and opt-out records.

When personal information is no longer required, we take reasonable steps to delete it or make it anonymous, subject to applicable legal obligations, legitimate recordkeeping needs, and technical limitations.

10. Security

We use Shopify and other service providers to support the operation and security of our store.

Security measures may include encrypted connections, access restrictions, and safeguards provided by our service providers. We limit access to customer information to people who need it for legitimate business purposes.

No online service or electronic storage system can be guaranteed to be completely secure. We cannot guarantee absolute security, but we take reasonable measures to protect information under our control.

Please avoid sharing sensitive financial information through email, WhatsApp, or social media.

11. Your Privacy Rights and Choices

Depending on applicable law, you may request to:

• Learn what personal information we hold about you.
• Obtain a copy of relevant personal information.
• Correct inaccurate or outdated information.
• Request deletion of personal information where deletion is permitted.
• Withdraw consent where processing relies on consent.
• Stop receiving direct marketing communications.
• Exercise applicable rights concerning targeted advertising or advertising-related data sharing.
• Raise a concern about how we handle your